Thursday, August 30, 2007

0803002007

August 30, 2007 ; Thursday

I have a very long day today.Why?you'll find out as you go on reading this post.

I've been waiting for the qual guy/s to advise me if we can have the tester or allocation of the tester to fix the MS excel problem yesterday,'coz we already have the CD with us.

I've done a network configuration for one our new tester in the line.We are using DHCP here so don't have hard time in getting or assigning the IP address for the windows based PCs,I join the said system to our domain,install anti-virus software,remote utility softwares etc...

After doing the network configuration,got a report that the printer of one of our customer is having problem...again!This problem is encountered a few weeks ago and still reoccurring.I spend a lot of times figuring out what went wrong again.I extend to work just because of this issue.Finally,my group mate and I decided to seek help from our customer regarding the problem.Since we already seen the tester having a lot of queues,we tried to clear it up but we have errors encountered.
using lprm -> permission denied {we even used the owner's account to clear it}
using lpc -> failed

Maybe now,you already know why I have a long day today.hehehe

Wednesday, August 29, 2007

0802902007

August 29, 2007 ; Wednesday

One of my group mate has already an issue in the line while she was still on her way to the office.She ask me to check the Network connection of one of our LINUX based Tester.I can not reach the tester through the ping command "request timed out" I also checked the LED display for the LAN Card and it was ok,the LED is blinking.The reason for this problem is that the she is ping-ing the wrong IP address and she change the tester's IP in the hosts table(I think so.hehehee.'Coz I wasn't there the whole time she is debugging the system.)

Next is we had a meeting with our customer's representatives.This is about the misleading of the line problem a few weeks ago.This customer is previously handled by another team.And when my boss got hired he get it from the previous team.That maybe the reason why the production people didn't inform us.I have an A.I. from this meeting,this is to check the inventory of their things in our server room.I had a preliminary report on that,'coz I can not verify other hardwares because I can not get in in the back of our racks.

A minor request also got in today.Just a temporary root password all testers running in the same platform,HP8400.

I also had a line issue regarding a error on a Windows based PC.the error is
STOP: C0000221 unkown hard erro
/systemroot/system32/ntdll.dll
According to the research I had,I need to repair the Windows XP installation and that's what I did.

There is also this FSE or Field Service Engineer who came at 4pm,then we will be out at 5pm.He is late.hehehe.The only thing he needs from me is to have the restored Image (from him) connected to our Network.

Last problem is about an MS Excel error.We need to have to office installer to be able to add the feature that the error needs.Unfortunately,we had a hard time looking for the CD because we moved our things to our storage room and I'm not sure where does our cadet put those CDs.


Tuesday, August 28, 2007

0802802007

August 28, 2007 ; Tuesday

We don't have work yesterday,because it was declared holiday,to celebrate National Heroes day.

Today,I have almost whole day working on the printer problem of one our customer that have private network.The problem was also encountered few weeks ago.What my group mate did is lend them our spare printer,then just a few days ago we found out that their printer are already okay.Then after a while one of their personnel borrow again our spare printer and now here it is again,having the same problem.another groupmate of mine suggested them to have or increase the number of printers use in their production line.But I think they did not do anything regarding that suggestion.

There are also minor request like asking for a temporary root password,mounting problem,actually this mounting problem is regarding the previous request I had,same tester what they what is the recurrence prevention.What I did is edit the /etc/auto_home include the maounting info based on the pattern I got from the internet.

Monday, August 27, 2007

0802402007

August 24, 2007 ; Friday

I love Fridays.hehehe.

Anyways, today's activity?Nothing much except for the new customer that we will be having.I'm not sure if I already told you guys about this customer.I already or not,but I think its better that I'll give you some hint on it.The said customer will be having their own server and own data center,it is a very secure room once the white guy named Joel get out on that room no one can enter on that except for my boss and one of my group mate who has the key an access.Yup,we can borrow the key,but we doesn't have the access on the finger scan.They will also be using a private network.SO almost the whole day I was with Joel.The good thing in this activity is that I had a free lunch at the customer's cafeteria,which I never ate in since I was hired in this company .hehehe.I am also with my other group mate.


Other task,or side task,hehehe.is just login request and to run the anti-virus software in the tester that our new customer will be using.Since it has a private network I must go to the tester 'coz I can not do it remotely.According to my group mate's text the PC was infected by strawberry virus and Joel told me that the said virus had infected his thumb drive as well as James (his companion,our new customer) 2 thumb drives.tsk tsk...

Thursday, August 23, 2007

0802302007

August 23, 2007 ; Thursday

Had an request for mounting early this morning.This is the same tester I had yesterday.They told me that when they reboot the system they encountered the error again.I check the system's /etc/vfstab and compare it with other testers,but I don't see any difference between them.I ask my group mate and he told me to check /etc/auto_home and /etc/auto_master and include the mounting in /etc/auto_home.

Next thing is that one of our UNIX tester had a illegal shutdown or improper shutdown.The error encountered is can not locate /etc/path_to_inst.I run the command boot -ar then yes to all or just press enter.lolz.When the system asked to if you want to create /etc/path_to_inst?The answers is yes.

Wednesday, August 22, 2007

0802202007

August 22, 2007 ; Wednesday

First thing I did for work is to mount a tester to our server.Correct me I'm wrong,But I already gave the command for mount right?

Next is,we had a conference call/meeting with our customer in the US.My boss is still on the road as well as my other team member during the call(exempt employees) so they we're connected through their cellphones.

I did a network troubleshooting with one of the tester.I release IP but no adapter bound error.I add dns server,WIN server etc...My group mate did help me up.When I get back to the line after getting the LAN card driver,I was to update the driver that's why I get the driver,there was my group mate and fixed it.The problem according to him is that the LAN Card is nor running in the registry(?)

We also have a "hot" meeting with a PE and a maint about an error encountered when loading the program (NFS write error 70).

I also fixed a tester,I rejoined it to our domain.


Did escorted again the customer...


Lastly I had to get the disk space of every server of one of our customer.

0802102007

We don't have work last August 20, 2007 this is in lieu of the Ninoy Aquino Day.

August 21, 2007 ; Tuesday

I'm back from the 3 days vacation,long weekend.I process gatepass of one our the supplier or tech.rep for our new customer's data center.I also escorted the customer,still the same customer.

One of my PE friend had problem in logging in for FTP.So did some research on changing the access etc...I told her to use the other account of the same customer she will use,we said that it isn't ok.But later on,I was right that 2nd account should be the one to use.It was the operator who keeps on telling her that the first account should be use,according to her.

I also install LSI library 5.7 in two UNIX based testers.Here's how I did it:
1.) Put the installer on the local drive.Using FTP
2.) Since the file is in .tar.Z format I should uncompress it first.command: uncompress [filename]
3.) After uncompressing it the file is now in .tar format (use ls command to see),so this should be untar. command: tar xvf [filename]
4.) Remove the .tar file.command: rm [filename.tar]
5.) Make a link poitning to the file. command: ln -s [file] linkpoint

Hope that increase our knowledge.lolz

0801702007

August 17, 2007 ; Friday

Today,we found out that we were charge 24hrs downtime.huwhaatttt!!!!Yup,This about the mounting problem I got the day before.so we investigate and talked to the maint.The person who put the downtime charged to us said that he will change it after learning it.Hope he will...hehehe

We also have a log in problem in one of our UNIX based tester's PC.The problem is that they should use the CDE environment when Logging in.

I also did a mounting job again.BTW the command for that is
mount [directory where you will mount the machine] [mounting point]

Escorted the same customer again.BTW,that customer is so kind and friendly,we had talked about a lot of things asides from the works,such as about the Corregidor Island,etc...


0801602007

August 16, 2007 ; Thursday


I escort/assisted one of our customer.This is the same customer I had.I also need to look for this power cord that they need.But we doesn't have spare of that kind.Plan B for this is to have an extension cord modify it,use the socket(?) given by my boss.We did it,but we did the cord for 11VAC and our customer will use 220VAC.=( But our customer is kind to do it him self,modify the cord.

I also have a job about mounting.I mount the tester to our NFS server.But the tester has a problem,when the maint reboot it,the tester keeps on reboot.what we din?stop a , sync then fsck -y. Later I found out that the Tester's PC is having problem when reboot while the tester hardware is connected.What my group mate did is to disconnect the hardware to the PC and run good.

That day we also had our Quarterly Communication Meeting.We talked a lot of things in that meeting.What are those?Well,that's a very confidential matter.hehehe

0801502007

August 15,2007 ; Wednesday

Got more things done that day.I helped our cadet to uninstall COMODO firewall on some of our testers (J750 platforms).It's not that difficult to do.I also helped her out on the mapping problem of one our Windows based testers.What I did is to install/reinstall/update the tester's samba another "extra" request for this tester is to have a drive E:.So I use partition Magic to be able to repartition the HDD of the Tester's PC and have a drive E:

I also have a request regarding a link in one of the UNIX based tester.

Last thing is,it was almost 5pm when they ask for this, one of our programming staff is having problem to run his script/cron in other user.so what we did is edit /etc/var/cron.allow,to include the user.

0801402007

August 14, 2007 ; Tuesday

If the last 2 days are the "not-so busy days",this day will be a "tiring day"hehehe.

We moved 7 monitors (I think),a printer and a HP CPU from our customer data center to our storage room.We also moved monitors from the office area to our storage room.

I also assisted or escorted customers from the customer lobby to my boss' table.I did a lot of walk in this one.tiring but I think of it as an exercise.hehehe

0801302007

August 13, 2007 ; Monday

Another "not-so-busy" day for me.

Just created an image back-up for another tester.

Well, that's life some we get really busy but sometimes we almost had nothing to do.

Wait,"not-so-busy day"?but you hadn't update you blog.

hehehe

0801002007

August 10,2007

That day doesn't seem to be a busy day.I only had to create a image back-up of one of the tester.

so that would be all.lolz

0800902007

I was on Leave last August 6-8,2007 because my baby got sick...=(

August 9,2007 ; Thursday

I'm back.lolz

That day I only had minor requests,change the directory's permission, chmod -R [filename/foldername], Another printer problem(again) another server problem.=( the server was dedicated to one customer only.We had to check it to know what went wrong.Unfortunately,we can not logged in.The password/s from the transition documentation we had doesn't work...too bad =(

0800302007

August 03, 2007 ; Friday

That day is I don't know if special or what...hehehe.

We did check mounting problem one of our tester,I think this is an old one.

Our director gave us another visit in our server room and told us to be at Baguio Conference room at 11:30am*think* Why do we need to go there?Knowing that that conference room is used by our executives *think again* Can this be our team's judgment time?Can this be a sign that we will lose our job?*can stop thinking.lolz*Before 11:30am my boss asked me to process gatepass for our visitors.Visitors?Who are they?Well,they are our vendor.I already met one of our visitor before,I think I was almost 2 years ago,When I was still a Cadet Engineer.Enough of that and let's go to the meeting.We had free pizzas,chicken wings and drinks at that meeting(That's one good thing.hehehe)*think again* it this a sign that we needed to eat first and pamper our selves with all those foods before executing.lolz.BTW,the attendees of the said meeting were our plant General Manager,our director and a couple of department managers,our vendor and our team.To make this thing short,the meeting was about that happen to our server (which was explain by our vendor's Malaysian FSE,who resolve the problem) and about the upgrade.Finally!Our 8 years old servers are gonna be replace.yehey!

Besides that meeting there are also minor request like asking for the IP address of a tester,log in to the server and run the following command more /etc/hosts grep [platform] . Another request is the log in information for one of our customer.

0800202007

August 02,2007 ; Thursday

That day I continue to set default printer of some testers to the correct printer.All of the testers are running on UNIX Operating System.

Another task I had that day is the connection of one tester to another network printer.The tester is a very controversial PC.hehehe.The request is to connect it to the network printer.But when I check the PC's configuration,some are not in our standard*tsk tsk* The said tester doesn't also have our group's configuration,anti-virus software,utilities etc...

Seems like I've working a lot on printer problems...hehehe

0800102007

I was on leave last July 31,2007 so that can go back to normal time on August 01, 2007.Since I just got home July 31,2007 morning.

August 01, 2007 ; Wednesday

That day I was back to normal time and that's good.Bad thing is that I was late.=(

Anyway,back to work.hehehe,a PE ask me for an installer of their test application program and a driver (Matrox). We did have copy of the said application program while we needed to download the driver from the internet.And luckily,we had it.

Next task is to have a conference meeting with one of our customer from the US.We talked about the defective power vault,network clogging in their line and their production printers.One of AI or Action Item is to follow-up what's the status of the two spare printers that are both defective,another AI is to check the print spools of the testers.Some testers' default printer is wrong so what I did is to set the default printer to the correct printer.The wrong printer is one of the reason of network clogging in their line.Last AI for me is to send the status of the defective power vault.


0703002007

July 30,2007 ; Monday

Just got home at almost 9 in the morning.My boss text me to be ready or wait for his text if I needed to be back at work on evening of that day.My original plan s to have that day as a vacation leave and be back to normal time the day after.But...Unfortunately I was requested to be there.

What I did is process gatepass for the new FSE to fix our machine.

And the mounting/mapping to our NAS and copying their test programs to local.

Badly,our tape back-up drive was broken.This is due to trying to restore it.our vendor had a service unit for this but according to the FSE the loaner might also be defective and he requested for another internal drive.Unfortunately,the internal drive will arrive late.So we will just stare the whole night.lolz.But thank God it arrive earlier.

I did go back home at 6:00am of Tuesday.

Thursday, August 9, 2007

0702902007

Hello there.It's been really a long time since I got here.Been busy this past few days.Reason?Well better visit my other blog ( www.jhanok.blogspot.com) to answer that.hehehe.

Anyways,going back to the real idea of this blog,about my work,gonna share you my learnings and experience in work.

July 29,2007 ; Sunday

Yup its Sunday!And we are required to go to work this day because of the server problem we encountered last July 27, 2007.

What our purpose of being in the plant?Well,we are needed to support the product.Our server problem affects the whole production and as a containment action to reduce the amount of downtime,instead of using our NSF server we used our NAS to run the production.Since their data are already migrated to our file storage.

We copy test programs from our NAS to local drive of the testers.To be able to do that we also need to mount (for UNIX based) or map (for Windows based) to the NAS to be able get the files we need.

Basically that's my purpose of being in the plant from 2:00pm of Sunday (July 29,2007) up to 6:00am of the following day (Monday,July 30,2007)

Another purpose is to accompany and observe the FSEs of our vendor in fixing our server.